First step in cyberbullying: Collect evidence before it disappears

For victims of cyberbullying, one of the most important stages is handling the evidence collection process properly before the content is removed or the account is shut down. Because posts containing insults, threats, doxxing, repeated messages or harassment can later be deleted, digital traces should be preserved as completely as possible before making an application.

At this stage, not only the text of the message matters, but also the details showing where and by whom the content was shared. When the username, profile information, post link, date and time, and any comment thread are saved together, the file can be stronger and more complete.

What should you pay attention to when taking screenshots?

When taking a screen capture, it is recommended to make sure the full message, the account name and the platform interface are visible. If possible, take multiple screenshots of the same content; in long conversations, the beginning and continuation of the exchange should be saved separately. If there is a video, voice recording or livestream clip, the original file should also be preserved.

  • Take a screenshot of the content and keep the date and time visible.
  • Save the post link, username and profile screen separately.
  • Preserve emails, text messages or app notifications without deleting them, if available.
  • Do not keep the evidence on only one device; create a secure backup.

How does the complaint process begin, and where should you apply?

The complaint process usually moves forward through two channels: reporting within the platform and a formal application. Social media apps, messaging services and gaming platforms generally offer reporting tools for harassment, threats or hate-related behavior. While these reports are important for removing content or reviewing an account, a formal application to the authorities may still be necessary depending on the nature of the incident.

In Turkey, for allegations of insults, threats or attacks on personal rights committed online, victims can generally start the criminal complaint process by applying to the Chief Public Prosecutor's Office or law enforcement units. During the application, it is important to submit the available evidence in an organized file and explain the sequence of events briefly and clearly. If there is an immediate risk, a threat to physical safety or suspicion of a privacy violation, the nearest official authority should be contacted without delay.

What can be included in the application file?

  • A short summary of the incident and the platform where it happened
  • Screenshots, links and account details
  • The chronological order of the messages and, if any, people who may be witnesses
  • Previous reports to the platform to have the content removed or blocked

What mistakes should be avoided during the process?

If the victim deletes the evidence in anger, replies in the same tone or reposts the content in altered form, later review can become more difficult. Preserving the original form of the evidence, organizing files into folders where possible and keeping notes about the incident are considered a healthier approach.

Because the legal situation can vary from person to person, professional legal support may also be worth considering, especially in cases involving serious threats, the sharing of private images, content targeting children or allegations of stalking. Since official review and decision timelines differ depending on the application, the guidance of the relevant authorities should be followed for the most up-to-date information.